Last Updated: January 15, 2026
Welcome to ActioTech. These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and ACTIO TECH LLP (“ActioTech,” “Company,” “we,” “our,” or “us”), a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008 with its registered office at III Floor, Velayudhan Vaidyan Building, Padma Junction, M.G Road, Ernakulam, Kochi - 682035, Kerala, India.
These Terms govern your access to and use of our website located at www.actiotech.com, our software-as-a-service (SaaS) platform, analytics tools, business intelligence solutions, application programming interfaces (APIs), and all related services, features, content, and applications offered by ActioTech (collectively, the “Services”). Please read these Terms carefully before accessing or using our Services.
By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not access or use our Services.
1. Definitions and Interpretation
For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:
“Account” means the unique account created for you to access our Services, including your login credentials, profile information, and account settings.
“Authorized Users” means individuals who are authorized by you to use the Services under your Account, including employees, contractors, consultants, or agents of your organization who have been granted access credentials.
“Confidential Information” means any non-public information disclosed by either party to the other, whether orally, in writing, or by any other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
“Customer Data” means all data, information, content, and materials that you or your Authorized Users submit, upload, or transmit to the Services, or that is generated through your use of the Services, excluding any data derived from aggregated and anonymized usage patterns.
“Documentation” means the user guides, technical documentation, API documentation, help files, and other materials provided by ActioTech that describe the functionality, features, and operation of the Services.
“Intellectual Property Rights” means all patents, copyrights, trademarks, trade secrets, trade names, domain names, moral rights, know-how, and any other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for any of the foregoing.
“Services” means the software-as-a-service platform, analytics tools, data visualization solutions, APIs, and related services provided by ActioTech as described on our website and in the applicable subscription agreement.
“Subscription Term” means the period during which you have agreed to subscribe to the Services, as specified in your subscription agreement or order form.
2. Acceptance of Terms
By accessing or using our Services, you confirm that you are at least eighteen (18) years of age and have the legal capacity to enter into binding contracts under applicable law. If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are an authorized representative of that entity with the authority to bind the entity to these Terms.
Your continued use of the Services following the posting of any changes to these Terms constitutes your acceptance of such changes. We reserve the right to modify, update, or discontinue the Services or any part thereof at any time, with or without notice. It is your responsibility to review these Terms periodically to stay informed of any updates. Material changes to these Terms will be communicated to you through email notification or prominent notice on our website.
You acknowledge that these Terms, together with our Privacy Policy and any applicable subscription agreement or order form, constitute the entire agreement between you and ActioTech regarding your use of the Services and supersede all prior agreements, representations, and understandings between the parties.
3. Description of Services
ActioTech provides a comprehensive software-as-a-service platform designed to help businesses transform raw data into actionable insights. Our Services include data analytics and visualization tools, business intelligence dashboards, reporting and analytics solutions, data integration capabilities, API access for custom integrations, and related professional services.
The specific features, functionality, and scope of Services available to you depend on the subscription plan you have selected. Detailed descriptions of our service offerings, including feature comparisons and pricing information, are available on our website. We continuously work to improve and enhance our Services, and we may add new features, modify existing functionality, or discontinue certain features at our discretion.
ActioTech reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, including the availability of any feature, database, or content. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. For enterprise customers with specific service level commitments, any modifications will be made in accordance with the terms of your subscription agreement.
4. Account Registration and Security
To access certain features of our Services, you must create an Account by providing accurate, current, and complete information as prompted by the registration process. You agree to maintain and promptly update your Account information to keep it accurate, current, and complete. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your Account.
You are responsible for maintaining the confidentiality of your Account credentials, including your username and password, and for all activities that occur under your Account. You agree to immediately notify ActioTech of any unauthorized use of your Account or any other breach of security. ActioTech will not be liable for any loss or damage arising from your failure to protect your Account credentials or from any unauthorized access to your Account.
You may not share your Account credentials with any third party, create multiple Accounts for the purpose of circumventing usage limits or subscription restrictions, use another person’s Account without their permission, or allow any third party to access your Account. For enterprise subscriptions, you may designate Authorized Users in accordance with your subscription agreement, and you are responsible for ensuring that all Authorized Users comply with these Terms.
ActioTech reserves the right to disable any Account at any time if, in our sole discretion, we believe that you have violated any provision of these Terms or if your Account has been compromised or is being used for fraudulent or illegal purposes.
5. Subscription Plans and Payment Terms
Access to our Services requires a valid subscription. We offer various subscription plans with different features, usage limits, and pricing tiers. The specific terms of your subscription, including the applicable fees, payment schedule, and service levels, are set forth in your subscription agreement or order form.
5.1 Fees and Payment
You agree to pay all fees associated with your subscription plan in accordance with the payment terms specified in your subscription agreement. Unless otherwise stated, all fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes, including Goods and Services Tax (GST). You are responsible for paying all applicable taxes associated with your subscription, except for taxes based on ActioTech’s net income.
Payment is due in advance for each billing period unless otherwise specified in your subscription agreement. For annual subscriptions, payment is typically due at the beginning of each annual term. For monthly subscriptions, payment is due at the beginning of each monthly billing cycle. We accept payment by credit card, debit card, bank transfer, and other payment methods as specified on our website.
5.2 Late Payments
If any payment is not received by the due date, ActioTech reserves the right to charge interest on the overdue amount at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. We may also suspend or terminate your access to the Services if payment is not received within fifteen (15) days of the due date. You will be responsible for all costs of collection, including reasonable attorneys’ fees, incurred by ActioTech in collecting overdue amounts.
5.3 Subscription Renewal
Unless otherwise specified in your subscription agreement, your subscription will automatically renew for successive periods equal to your initial Subscription Term at the then-current subscription fees. If you do not wish to renew your subscription, you must provide written notice of non-renewal at least thirty (30) days prior to the end of the current Subscription Term. For annual subscriptions, renewal notices and invoices will be sent approximately sixty (60) days before the renewal date.
5.4 Refund Policy
Except as otherwise provided in your subscription agreement or as required by applicable law, all fees paid are non-refundable. If you cancel your subscription before the end of the current billing period, you will not receive a refund for any unused portion of the subscription. For enterprise customers, refund terms may be negotiated as part of the subscription agreement.
6. Acceptable Use Policy
You agree to use the Services only for lawful purposes and in accordance with these Terms. You are solely responsible for your conduct and any data, text, files, information, graphics, photos, or other materials that you submit, upload, or display through the Services.
6.1 Prohibited Activities
You agree not to use the Services to engage in any activity that violates any applicable local, state, national, or international law or regulation, including but not limited to the Information Technology Act, 2000 and rules made thereunder. Specifically, you agree not to:
Upload, transmit, or distribute any content that is unlawful, defamatory, obscene, pornographic, harassing, threatening, invasive of privacy, or otherwise objectionable. Infringe upon or violate the Intellectual Property Rights, privacy rights, or other rights of any third party. Transmit any viruses, worms, malware, ransomware, or any other malicious code or software designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.
Attempt to gain unauthorized access to the Services, other user accounts, computer systems, or networks connected to the Services through hacking, password mining, or any other means. Interfere with or disrupt the integrity or performance of the Services or the data contained therein. Use any automated system, including robots, spiders, scrapers, or similar technologies, to access the Services for any purpose without our express written permission.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity. Collect or harvest any personally identifiable information from the Services without proper authorization. Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party’s use of the Services.
6.2 Usage Limits
Your use of the Services is subject to any usage limits specified in your subscription plan, including limits on data storage, API calls, number of users, and processing capacity. If you exceed these limits, we may charge you for excess usage at our then-current rates, throttle your access to the Services, or require you to upgrade to a higher subscription tier. We will make reasonable efforts to notify you when you are approaching or have exceeded your usage limits.
7. Intellectual Property Rights
7.1 ActioTech’s Intellectual Property
The Services, including all software, algorithms, user interfaces, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the selection and arrangement thereof, are owned by ActioTech or its licensors and are protected by copyright, trademark, patent, trade secret, and other Intellectual Property Rights under Indian law and international treaties.
ActioTech, the ActioTech logo, and all other trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of ActioTech or its licensors. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of ActioTech or any third party.
7.2 License Grant to You
Subject to your compliance with these Terms and payment of all applicable fees, ActioTech grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes during the Subscription Term. This license does not include any right to modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Services or any portion thereof.
You may not copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Services in any form or by any means without our prior written consent. You may not rent, lease, lend, sell, sublicense, assign, or otherwise transfer your rights in the Services to any third party. Any unauthorized use of the Services terminates the license granted herein.
7.3 Your Intellectual Property
You retain all ownership rights in your Customer Data. By uploading or submitting Customer Data to the Services, you grant ActioTech a limited, non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and display your Customer Data solely to the extent necessary to provide the Services to you and as otherwise permitted under these Terms.
You represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to upload and use your Customer Data with the Services, and that your Customer Data does not infringe or violate the Intellectual Property Rights or other rights of any third party.
8. Customer Data and Data Protection
8.1 Ownership and Control
You retain all right, title, and interest in and to your Customer Data. ActioTech does not claim any ownership rights in your Customer Data. We will only access, use, and process your Customer Data as necessary to provide the Services, comply with applicable law, or as otherwise authorized by you.
8.2 Data Security
ActioTech implements and maintains reasonable technical and organizational security measures designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. Our security practices are described in our Privacy Policy and any applicable security documentation. While we strive to protect your Customer Data, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8.3 Data Processing
To the extent that ActioTech processes any personal data on your behalf as part of the Services, we will process such data only in accordance with your instructions and applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. For enterprise customers, data processing terms may be further specified in a data processing agreement.
8.4 Data Retention and Deletion
Upon termination or expiration of your subscription, ActioTech will retain your Customer Data for a period of thirty (30) days, during which you may export your data using the tools provided in the Services. After this retention period, we will delete or anonymize your Customer Data in accordance with our data retention policies, unless we are required to retain such data by applicable law or valid legal process.
9. Confidentiality
9.1 Confidential Information
Each party agrees to protect the Confidential Information of the other party using the same degree of care that it uses to protect its own confidential information of a similar nature, but in no event less than reasonable care. Neither party will use the other party’s Confidential Information for any purpose outside the scope of this Agreement or disclose such Confidential Information to any third party without the prior written consent of the disclosing party.
9.2 Exceptions
Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was rightfully in the receiving party’s possession prior to disclosure, is rightfully obtained by the receiving party from a third party without restriction on disclosure, or is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.
9.3 Required Disclosure
The receiving party may disclose Confidential Information to the extent required by applicable law, regulation, or legal process, provided that the receiving party gives the disclosing party prompt written notice of such requirement (to the extent legally permitted) and reasonably cooperates with the disclosing party’s efforts to obtain a protective order or other appropriate remedy.
10. Warranties and Disclaimers
10.1 ActioTech Warranties
ActioTech warrants that the Services will perform substantially in accordance with the applicable Documentation during the Subscription Term. ActioTech further warrants that it has the right to grant the licenses set forth in these Terms and that the Services, when used in accordance with these Terms, will not infringe the Intellectual Property Rights of any third party.
10.2 Your Warranties
You represent and warrant that you have the legal right and authority to enter into this Agreement and to perform your obligations hereunder. You further warrant that your use of the Services and your Customer Data will comply with all applicable laws and regulations and will not infringe or violate the rights of any third party.
10.3 Disclaimer of Warranties
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACTIOTECH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
ACTIOTECH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. ACTIOTECH DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS. ANY CONTENT OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK.
11. Limitation of Liability
11.1 Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ACTIOTECH, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF ACTIOTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 Cap on Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACTIOTECH’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO ACTIOTECH DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11.3 Essential Purpose
THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification
12.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless ActioTech and its affiliates, officers, directors, employees, agents, partners, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or related to your use of the Services, your Customer Data, your violation of these Terms, your violation of any applicable law or regulation, or your violation of any rights of any third party.
12.2 ActioTech’s Indemnification Obligations
ActioTech agrees to indemnify, defend, and hold harmless you and your affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to any claim that the Services, when used in accordance with these Terms, infringe the Intellectual Property Rights of any third party. This indemnification obligation does not apply to claims arising from your Customer Data, modifications to the Services not made by ActioTech, or use of the Services in combination with products or services not provided by ActioTech.
12.3 Indemnification Procedure
The indemnified party shall promptly notify the indemnifying party in writing of any claim for which indemnification is sought and shall provide reasonable cooperation in the defense of such claim. The indemnifying party shall have sole control over the defense and settlement of any such claim, provided that any settlement that imposes any obligation or liability on the indemnified party shall require the indemnified party’s prior written consent.
13. Term and Termination
13.1 Term
These Terms are effective as of the date you first access or use the Services and continue until terminated in accordance with this Section. Your subscription to the Services continues for the Subscription Term specified in your subscription agreement or order form.
13.2 Termination by You
You may terminate your Account at any time by contacting us at support@actiotech.com or through the account settings in the Services. Upon termination, you will remain liable for all fees accrued prior to termination, and you will not be entitled to any refund of prepaid fees except as otherwise provided in your subscription agreement.
13.3 Termination by ActioTech
ActioTech may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms, non-payment of fees, fraudulent or illegal activity, or upon request by law enforcement or other government agencies. ActioTech may also terminate your subscription upon thirty (30) days’ written notice for convenience.
13.4 Effect of Termination
Upon termination or expiration of your subscription, your right to access and use the Services will immediately cease. You must immediately discontinue all use of the Services and delete or destroy any copies of Documentation or other materials provided by ActioTech. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, and governing law.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
14.2 Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, invalidity, breach, or termination thereof, shall first be attempted to be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiations within thirty (30) days, either party may initiate arbitration proceedings.
14.3 Arbitration
Any unresolved disputes shall be finally settled by arbitration administered in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be Ernakulam, Kerala, India. The language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties.
14.4 Jurisdiction
Subject to the arbitration provisions above, the courts located in Ernakulam, Kerala, India shall have exclusive jurisdiction over any disputes arising out of or related to these Terms that are not subject to arbitration.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable subscription agreement or order form, constitute the entire agreement between you and ActioTech concerning the subject matter hereof and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.
15.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the intent of the parties. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
15.3 Waiver
The failure of ActioTech to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by ActioTech.
15.4 Assignment
You may not assign or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of ActioTech. ActioTech may assign these Terms or any of its rights or obligations hereunder without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
15.5 Force Majeure
ActioTech shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government actions, labor disputes, power failures, Internet or telecommunications failures, or cyberattacks.
15.6 Notices
All notices required or permitted under these Terms shall be in writing and shall be deemed given when delivered personally, sent by confirmed email, or sent by registered mail to the addresses specified in your Account or on our website. Notices to ActioTech should be sent to the address specified in the Contact Information section below.
15.7 Relationship of the Parties
Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and ActioTech. Neither party has the authority to bind the other or to incur any obligation on behalf of the other.
16. Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:
ACTIO TECH LLP III Floor, Velayudhan Vaidyan Building Padma Junction, M.G Road Ernakulam, Kochi - 682035 Kerala, India
Email: legal@actiotech.com Phone: +91 (0)484 4022254
For customer support inquiries, please contact support@actiotech.com.
These Terms of Service were last reviewed and updated on January 15, 2026. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.